Technical support in our industry often follows a familiar pattern. You discover an issue with your peening machine. You call EI, and troubleshooting begins over the phone. You uninstall the MagnaValve and ship it back to EI for evaluation. The MagnaValve is evaluated, but the problem can’t be replicated. You finally reinstall your freshly calibrated MagnaValve — only to discover that the issue originated elsewhere in the machine! Downtime stretches. Frustration grows. Production schedules are affected.
Recognizing this cycle, EI’s Training Division developed the Technical Service Training (TST) program – a curriculum designed to equip OEM engineers and advanced service technicians with the knowledge and hands-on skills necessary to properly install, calibrate, troubleshoot, and repair MagnaValves in their own regions.
CURRICULUM OVERVIEW
Technical Service Training goes beyond product familiarity. Conducted by Bryan Chevrie, Lead Engineer, and Mark Ingram, Senior Engineer, the program provides comprehensive instruction covering:
• Overview of the MagnaValve product lines
• Appropriate media selection
• Plumbing, mounting, and wiring
• Calibration and operational procedures
• Troubleshooting and basic repairs
(Left) Samuel practices electrical installation of a MagnaValve. (Right) Samuel shows off a successful installation.
Through a combination of written instruction and hands-on exercises, technicians learn techniques that promote flow stability from the earliest stages of peening machine design. They review examples of correct installations, common mistakes, and optimized configurations. They then learn how the MagnaValve adapts to different machine parameters, which allows them to accurately diagnose the source of a problem.
“This training ensures OEMs have a local technician who can calibrate and install in their local markets, reducing downtime for operators,” said Bryan Chevrie, Lead Engineer at EI. “End users and maintenance technicians can learn proper installation and troubleshooting techniques to ensure equipment setups are optimized.”
Small Class Size, Practical Impact
The training is conducted in a small-group format, allowing participants to bring real-world challenges from their facilities and receive expert feedback tailored to their applications. This interactive format connects product engineering with field experience.
The inaugural training welcomed Samuel Khaw, a technician from Surface Preparation Engineering in Singapore, along with Ben Gan, Senior Asia Sales Agent at LTH Machinery Pte Ltd. Both participants were trained on the current MagnaValve product family.
“Being more proficient with your products opens doors for the design of our own products,” said Samuel. “We see applications outside of aerospace where this will give better control on the finishing of their products.”
From a sales perspective, Ben noted:
“We sell by part number or model, but this provides more detail for what we are selling. We will be able to answer customers’ very basic technical questions. If it is too complicated, I can pass them along to the technical team for the customer.”
Technical Service Training is designed primarily for engineers and advanced service technicians at OEM peening machine builders. The program will take place at EI’s facility, where the required equipment and instrumentation are available. Participants will receive a certificate upon completion, denoting them as Certified MagnaValve technicians. Class sizes will be limited to preserve the interactive format. Organizations interested in scheduling a session are encouraged to contact EI Sales to arrange training dates.
The Technical Service Training Program opens up new possibilities in MagnaValve support — building stronger local expertise, reducing downtime, and enhancing process reliability worldwide.
